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The JER Group is a customer service
driven company providing a high-level of online instruction.
However, sometimes problems and issues can affect enrollments.
We have posted our refund policy in order to help the
consumer make informed choices prior to purchase. In order
to receive consideration for a refund you must call the
JER Group at 706-216-3406 to request a drop from a class.
This must occur within 24 hours of enrolling. In advance
of your enrollment make sure that you have carefully reviewed
the course description and outline and that you have scheduled
the appropriate time to take the course(s) you are enrolling
in. Technology-related issues such as bad emails and server
problems that delay a course from starting or interrupting
a course already in progress do not qualify for a refund
request. A change of plans would not qualify for a refund
request. Your inability to download software or install
it or run it on your computer does not qualify for a request
(however, we will try our best to help put you in contact
with technical support personal to aid in any issues of
this type). Medical issues and other unexpected problems
while understood cannot qualify for refund consideration.
However we can adjust your course so you may delay their
start. We may, under certain circumstances provide alternative
start dates and or credits for other courses we offer.
No refunds are given for Medical Transcription, Billing,
Coding and Pharmacy Technician course materials and it
is up to JER to determine if tuition refunds are warranted
for these and any other courses listed in our catalog.
Books, software and CD's and other proprietary instructional
media issued to a student are non-refundable. Any customer
service issues regarding the prompt receipt of materials
or email notifications or other communication necessary
for you to engage in your course of study should first
be directed to your instructor and then to the JER Group
if you still are having problems that need our attention
and help.
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