Customer Support

Downloading and Saving Adobe Acrobat Reader (PDF files) to Your Computer
Upon activating (clicking on) the download link, your Internet browser may open the document or begin to download the file. If the file opens in your Internet browser, be sure to save the report to your computer hard drive before exiting the document. If the file begins downloading, please note the download location on your computer as you will need to know this to locate the document after it has downloaded. If for some reason you are unable to download the document due to computer system or other difficulties, you will receive an email after your purchase containing your special URL to download the report, operational for 24 hours.

Viewing, Accessing, and Printing a PDF Document
You will need to have Adobe Acrobat Reader version 4.0 or later to correctly view or print the report. Older versions may have problems displaying PDF documents within a Web browser. To determine the version of Adobe Acrobat, open Adobe from your desktop or start menu, click on help, and then About Acrobat Reader. If you have a version of Acrobat Reader less then 4.0, we recommend you update your reader to version 6.0. If you don't have it please retrieve the Reader application free of charge from Adobe Systems. To obtain an older version (no less than 4.0), you may use the alternative download page. To install or use Adobe Acrobat Reader, or to troubleshoot problems, please reference the Adobe support page. You can enter your question into the Adobe support knowledgebase or find answers to the most common Adobe Acrobat issues.

To view Adobe Acrobat PDF files, you usually can open the PDF file within your Internet browser window (however, your browser must be configured to do this), or open the PDF file in Adobe Acrobat Reader alone. We recommend that you open the PDF file within your Internet browser to have full use of the Web hyperlinks within the PDF document.

Configuring your Internet browser:

To configure Netscape Navigator/Communicator for Windows or Mac OS.

To configure Internet Explorer for Windows or Mac OS.

Credit Card Billing Information
Your credit card statement will show the merchant name WD Communications LLC for your purchases. Please make a note of it.

If you need additional assistance, you may contact us using the Feedback form.